Support & Feedback

Help with problems, bugs and shop questions – and how to send the team praise, criticism and ideas.

For problems and questions there is support, for opinions and ideas there is feedback. You reach both in the game via the settings (gear at the top right). You can also find support via “contact support” at the bottom of the start page.

Support

A click on “Support” opens the BITMEUP support center right inside the game. Under “My Tickets” you see your requests together with the team's answers, and with “new Support Request” you write a new one. Choose a suitable category – problem, question, bug or shop – and please write in German or English.

How support can help you fastest

Name your realm and character.
Describe exactly what happened, when it was (date and time) and what you did before.
Attach a screenshot if there is something to see.
For shop questions: when did you buy, and how – in the browser or via Steam?

Feedback

Under Settings → Feedback you tell the team what you like, what bothers you or which idea you have. Every piece of feedback is read, and criticism never puts you at a disadvantage in the game. If one of your suggestions makes it into the game, the team says thank you with a small surprise. A glowing dot on the menu item tells you when there is news about your feedback.

More help

This wiki – quick answers are waiting under Frequently Asked Questions (FAQ).
The Mebula forum: you find the “Mebula Board” link at the bottom of the start page.
Other players in the chat and in your order (Chat, Orders).